Help Center

Returns

You can return your product 30 days after you have purchased it.

Please send an email to support@infraredheatpads.com to start your return.

Shipping

Most products qualify for free shipping. If a product doesn’t quality for free shipping, you will see that the product won’t have free shipping when you checkout.

We have multiple warehouses all around the world. We will ship from the closest warehouse to your shipping address. You can track your order once you get your shipping confirmation.

Because we have warehouses all around the world, we are able to ship quickly. We process your order within 1-3 business days and shipping takes 3-5 business days. Once your order is shipped, you will receive a shipping notification with a tracking number so you can track your order.

Yes we do! We have warehouses all around the world and are able to ship to any country.

Please email our support team at support@infraredheatpads.com. We will help you find your order or make sure you get what you were looking for.

Sales Tax

No we do not charge sales tax. That is one of the best benefits of our site! Most other sites, including Amazon will charge you sales tax which adds 8-12% on top of your order. You save on taxes with us!

Payment Methods

At the moment we use Stripe to secure your payments. We take all major credit cards including Visa, Mastercard, Discover, and American Express.

Code Requirements

On each of our heat pad product pages, you will see which certifications each heat pad has received Most of our heat pads are certified by the FDA and safe!

Warranty

Each product comes with the warranty that is provided by the manufacturer. Please check the product page of the manufacturer to see what the standard warranty is. We plan on offering extended warranties in the future.

Contact Us

Please feel free to ask us any questions at support@infraredheatpads.com.

Discounts and Sales

Some products may go on sale if the manufacturer allows it. We also do have some discounts for first time customers and holiday sales as wlel.

If you are military personnel or a veteran, please contact us at support@infraredheatpads.com to see if we offer discounts.

Why Buy From Us?

Free shipping on all orders to the 48 states.

Try our products for 30 days. If you don’t like it, we’ll try to make it right. If anything you can return, no questions asked.

We guarantee the lowest price around. If you find anyone lower, we will match it or credit you back after your purchase.

Our shopping is secure and encrypted. Your information is kept private.

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